Odigo’s approach Stands Out as an EU Vendor

2025: CX in UK Insurance Report

Insurance CX: Balancing innovation and responsibility

Risk mitigation, IoT technology, and personalised cover are reshaping insurance—but are contact centres keeping up? While parts of the industry race ahead, customer service operations can get left behind.  

Our latest report explores how CCaaS solutions and Odigo’s expertise can help insurers bridge this gap—transforming operations, enhancing customer engagement, and leveraging technology for long-term success. 

Discover how to: 

✅ Boost operational efficiency with high-quality, centralised data 

✅ Enhance customer trust through transparent, informed decision-making 

✅ Streamline processes with scalable, omnichannel solutions 

✅ Keep you adaptable in the face of regulatory and technological changes 

Complete the form to download your free copy of the Odigo CX in UK Insurance Report. 

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2025: CX in UK Retail

Authentic and scalable CX in Retail

Retail contact centres are industry leaders in omnichannel adoption. However, as innovation accelerates and new trends emerge rapidly, it can be challenging to distinguish between core strategies that truly enhance the customer experience and additional features that, while impressive, may offer less practical value. The Odigo CX in UK Retail report will help you prioritise the fundamentals that deliver real impact. 

What you’ll gain from this report:

✅ Rediscover why quality service counts 

✅ Learn how to scale the most crucial strategies  

✅ Focus on best practices that yield measurable results

Complete the form to download your free copy of the Odigo CX in UK Retail Report. 

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2025: CX in UK Travel & Tourism Report

Navigating new norms: Accompanying Travellers in a Shifting World

Top-performing travel companies stay ahead by adapting to evolving customer needs – and the journey is only getting more complex. With challenges like climate change, shifting travel norms, and the rise of AI-enhanced tools, staying in step with your customers is more critical than ever. 

The importance of adaptability growing in the sector, especially in three key areas. Personalisation is increasingly essential, enabling tailored, high-impact interactions that resonate with individual travellers. Flexible operations are also crucial, allowing organisations to respond dynamically to disruptions and maintain service continuity. Additionally, contextual engagement is transforming customer support—shifting from a reactive approach to proactive care that anticipates needs and enhances the overall experience.

Unlock actionable insights and proven strategies that:

✅ Enhance agent effectiveness through seamless CRM integration  

✅ Optimise both digital and human touchpoints for real-time problem solving  

✅ Equip your team to manage disruptions and boost customer satisfaction 

✅ Drive operational efficiency and reduce stress during peak periods  

Complete the form to download your free copy of the Odigo CX in UK Travel & Tourism Report. 

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2025: CX in UK Utilities Report

Coaching conscious consumers in Utilities

Caught between hard times and high ideals, UK utility contact centres face the challenge of rallying customers behind bold, long-term agendas—even when trust is in short supply.

Which CX strategies will support the vulnerable and empower consumers to take control of their energy needs now and in the future? 

This Odigo Report delves into the pressing challenges and effective approaches that customer experience leaders in Utilities can undertake in 2025 to rebuild connections with their clients for a collaborative, greener future. 

Discover how to coach customers through the coming energy transition by: 

✅ Building Trust with reliable, transparent service

✅ Boosting Engagement through seamless omnichannel strategies

✅ Creating a Culture of Care with targeted AI innovations

Complete the form to download your copy of the Odigo CX in UK Utilities Report. 

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For many industries, competition increasingly revolves around the customer experience (CX)— the factor most impacting customer loyalty and the key differentiator in an organisation’s success. With 82% of service decision-makers stating that their firm’s customer service must transform to stay competitive, CX is crucial to success in a world where switching brands is so easy.

Implementing automation in the contact centre

A practical guide for the Utilities sector

Today more than ever, the utilities sector is under pressure in the UK. Amid an increasingly competitive environment and while the world is increasingly becoming digital-first, contact centre managers are eager to leverage automation to enhance operational efficiency, increase customer experience (CX) and raise agent engagement.

Deciding which aspects of CX can and should be automated will have a profound impact on both agent retention and customer satisfaction (CSAT). Read our practical guide to gain expert insights into the many ways in which automation is transforming the utilities sector.

AI and data analytics enable enhanced, personalised customer experience

AI & Data Analytics Shaping Future CX

Breakthroughs in AI are changing the way people work, play and live, all while triggering a reappraisal of needs, expectations and aspirations.

The catalysts for AI development are growing demands for increased accessibility, faster service and enhanced personalisation, together with operational efficiency and the cost-savings that AI provides. Interestingly, what drives AI is also the most valuable asset it delivers: data.